Collecting Logs from NoMachine NX Client

In a multi-node environment, troubleshooting issues can be a complex task. When you encounter a problem with your NoMachine NX client, it's essential to collect logs from both the Cloud Server and the node where the issue occurs. This article will guide you through the process of collecting logs using the 'nxserver -debug' commands.

Collecting Logs in a Multi-Node Environment

For example, let's say you have a multi-node environment consisting of a main server (ETS) and two nodes (ETSN1 and ETSN2). If you encounter an issue with starting a session on the second node, you'll need to run the 'nxserver -debug' commands on both ETS and ETSN2. This will help you gather logs from both machines.

Collecting Logs in Multi-Host Environments

In multi-host environments, it's necessary to run the 'nxserver -debug' tools on both the main server and the problematic host where the issue occurred. This ensures that you capture all relevant log data.

Manual Log Collection

Alternatively, if requested by the NoMachine Support Team, you can use the UI facilities to gather client logs while the session is running or collect them manually as explained below.

Running 'nxserver -debug' Commands

To run the 'nxserver -debug' commands, open a terminal on Linux and macOS or a CMD console on Windows. You'll need to execute these commands with administrative privileges. On Linux and macOS, use `sudo` to run the command, while on Windows, open a CMD console as administrator.

Client Side Logs

When your connection terminates with an error, the client will display a short error message and ask you to save logs of that problem into a directory. These tools are run by the 'nxserver -debug' and relative options. NoMachine servers provide command line tools to enable debug log level, collect necessary logs, and create a compressed archive ready to be sent to the Support Team.

Collecting Specific Logs

To collect specific logs, you can also use a custom script. This script will help you gather only the relevant log data, making it easier to troubleshoot issues with your NoMachine NX client.

By following these steps, you'll be able to collect and send the necessary logs to the NoMachine Support Team, ensuring that you receive prompt assistance in resolving any issues with your NoMachine NX client.

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